Product Support Customer Service
| Category: | Clerical - Other |
| Location: | American Fork, UT 84003 |
| Pay: | $18.00 Hourly |
| Posted: | 1 day ago |
| Status: | Open |
Description
Product Support Customer Service
Product Support Customer Service experience required.
Previous experience with SAP application and contact management (ACD) system
Please send qualifying resume to americanfork@elwoodstaffing.com
Hybrid schedule: 2 days working on site in Lehi, 3 days remote
What's in it for you?
Product Support Customer Service Details:
Temp-to-Hire position- $
18.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 09:30am to06:00pm )
Provide information about the Company’s products to customers
Place inquiries via phone, e-mail, chat, or other communication channels.
Performs follow-up activities related to product returns, customer care, order entry and order management.
Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
Enter orders received via e-mail, EDI, phone or other communication channels
Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
Respond to customer non-technical problems in a timely fashion
Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
Product Support Customer Service Qualifications:
High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
Ability to multi-task
Outstanding listening, and communication – including grammar and writing skills
Strong attention to detail, organization and follow-through skills
Strong problem-solving skills
Strong 10-key and keyboarding skills, and computer skills required
- Applicant may be subject to a background check
- Pre-employment drug screen (Excluding THC) is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
American Fork, UT
72 S. 360 E.
American Fork, UT 84003
(801) 492-1525
americanfork.ut@elwoodstaffing.com
Qualifications
*See above for qualifications
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