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Customer Service Manager

Join our family team environment of providing superior customer service and you will be joining a culture of helping others. We help people find jobs and help employers find the people to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.


What Elwood Staffing can offer you:

  • Competitive salary
  • Health, Dental, and Vision plan
  • Prescription drug plan
  • Life and Supplemental Life Insurance
  • Short and Long-Term Disability
  • 401K Plan with company contribution
  • Telemedicine - Teledoc
  • Employee Assistance Program
  • Pet Insurance - Group Discount
  • Identity Theft Protection - LifeLock
  • Access to Benefit Advocates
  • Discount Group Auto & Home Insurance
  • Discount tickets, travel, and shopping - Working Advantage
  • Dell computer discount
  • Enterprise Rental Car discount
  • Chairman's Club
  • Anniversary awards program
  • Tuition reimbursement
  • Certified Staffing Professional training and certification
  • $500 bonus paid for completion of approved Professional Certification
  • $500 Recruitment Incentive for Internal Careers
  • Bereavement Leave
  • Paid Time Off & Paid Holidays
  • Progressive training and development
  • Opportunities for advancement throughout our company

As a Customer Service Manager your responsibilities will include:

  • Support branch financial and strategic objectives by hiring and maintaining a sufficient resource of skilled and qualified temporary associates to match with jobs that meet client needs

  • Effectively manage the daily operations, sales, and customer service standards

  • Sales; outbound sales calls, increase existing business, assist in lead generation

  • Service operations; ensure internal SOP & legal compliance, budgeting, recruitment strategies

  • Leadership; staff performance, training, coaching & developing, promoting a team-based environment, leading by example

  • Maintain a thorough knowledge of federal, state, and local employment laws and comply with them in all work activities

  • Provide Superior Customer Service in all aspects of the job

Desired Skills & Experience - Customer Service Manager:

  • College degree or equivalent years of experience and training preferred

  • 2+ years related experience in a supervisory capacity in a fast-paced environment with changing priorities desired

  • Analytical, organizational, and decision-making skills

  • Knowledge of Human Resources and employment-related laws  

  • Able to read and analyze various reports related to branch operations

  • Flexibility to work a standard schedule as defined and extended hours as needed

  • Solid personal computer knowledge and ability to use essential technology (databases, word processing, spreadsheets, and email) effectively and efficiently

  • Able to communicate effectively and tactfully (both verbally and written) to all levels, both internally and externally

(Related Keywords: Staffing Manager, Office Manager, Recruiting Manager, Customer Service Manager, HR Manager, Human Resources Manager, Recruiter, Recruiting, Customer Service, Customer Care, Customer Support, Account Management, CSR, Customer Service Representative)

Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!

Find out more about us at www.elwoodstaffing.com

We are an Equal Opportunity Employer.

Contact Information
821 Hamilton Crossing
Antioch, TN 37013
Phone: 615.361.1151
Fax: 615.361.2862
Email: sarah.coomer@elwoodstaffing.com