Customer Service Associate
| Category: | Clerical - Other |
| Location: | Lebanon, IN 46052 |
| Pay: | $17.00 Hourly |
| Posted: | 4 days ago |
| Status: | Open |
Description
Customer Service Associate
The Customer Service Associate will assist customers with product information, answer questions, and suggest various product options, as well as the availability of products. They will be responsible for ensuring prompt and proper resolution of customer inquiries by providing additional information or escalating/engaging others in the office to provide a solution.
Company Profile
Phoenix Safe International is a locally-owned business offering quality products for over 20+ years.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
- Medical/Vision/Dental/Rx plans
- Holiday Pay
- Teladoc (online care)
- Referral Bonus Incentive
- Weekly Pay
- 401k
- And More!
Customer Service Associate Details:
Temp-to-Hire position- $
17.00 / hour Full Time work availableFirst Shift ( Monday throughFriday from 08:30am to05:00pm )
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference them at a later date.
- Be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints.
- Learn about the products inside and out to be able to answer any questions from customers.
- Other duties as assigned.
Customer Service Associate Qualifications:
- Communication skills like a pleasant demeanor and ability to work with multiple personalities.
- Patience to be able to stay calm in an intense environment.
- Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time.
- Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.
- Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
- Applicant may be subject to a background check
- Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Lebanon, IN
360 N. Mount Zion Rd,
Lebanon, IN 46052
(765) 482-9400
lebanon.IN@elwoodstaffing.com
Qualifications
*See above for qualifications
